How to contact us
- Speak with our advisory team: Our advisory team can be contacted at 0800 324 636 between 8am and 5pm, Monday to Friday (except on public holidays).
- After-hours support: If your call is urgent and outside normal business hours, our after-hours service provider will take it.
- Report an environmental incident: If you're contacting us about an environmental issue which involves contaminants in waterways and/or unauthorised discharges to land or air, it's important to notify us immediately by phone on 0800 765 588 (24/7). Alternatively, the Snap Send Solve app is a good way to report an environmental incident.
- Apply for or change a resource consent: If you want to apply for a new resource consent or change a current one, please send the completed forms to the email address quoted on the application form.
- Request for official information: You can submit a request for information under the Local Government Official Information and Meetings Act (LGOIMA).
- General enquiry, data request, complaint or compliment: For general enquiries, data requests, feedback and compliments, and complaints, complete the online form below, and we'll get back to you.
- Public transport: For any information about timetables, buses, Metrocard and fares, contact our Metro team
Online enquiries
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Contact details
How to pay
Internet banking
Environment Canterbury or Canterbury Regional Council (Organisation name will depend on individual banks)
12-3151-0059468-00
Customer number (EC) as reference
By phone
Contact our advisory team on 0800 324 636 to make a credit/debit card payment over the phone.
In-person
Visit one of our three counter locations Christchurch, Kaikōura or Timaru (see below).
Eftpos is our preferred method of payment. If you would like to pay in cash, we do not hold cash at our counters therefore we can only accept the exact change.